My own PO has been, for the most part, fabulous. Many times I've gone in with a lot of boxes, held up lines, etc, but clerks have not bugged me. I feel SO blessed given the struggles some others have.
I've been conscious of how much work I make for them, though; I know when I come in with a dolly-full, the line piles up behind me, then they have a pile of unhappy campers behind me, etc. So a couple things I do extra-consciously:
- Smile and say hello. I'm aware that sometimes my 'nonexpression' on my face---or what I think is no expression---can come across grumbly or irritated. So I pull pollyanna out of my pocket!
- Greet the clerk by name. They wear nametags, so I use them! I chat a little, and jot a note to myself about anything they say---if they talk about their kids, I can ask how Josh did in the football game, etc.
- Have allllll my paperwork complete before going in. I know the junkies probably all do that already!
- Acknowledge their job is tough and I appreciate them. Today I treated the clerks to 2dozen cookies and a thank you card. They barely looked at the card and dove into the sweets, lol. One of them looked across at me and said, "You're a real nice American. You even care about us." I'm not sure if that's true, but a little quasi-bribery goes a long way to soften a heart to help us in what we do!
- Order my supplies online when I can. They always offer me boxes and forms and labels, but I try to keep up with my needs by ordering online. And I let them know I do that to make their day go easier.
- Have some blank cards on hand so they can write to the troops too. I often tell them I'll pick theirs up next week when I'm in, and they sometimes do come through---and they are more 'invested' in what I do since their notes go in them too.
- Share a huge and hearty thank you FROM THE TROOPS. I remind them that they're not helping me, they're helping our nation's heroes. And I try to do so loudly
enough that the people in line behind me hear that it's for the troops.
It engenders a lot of patience! And often a conversation or two as I'm
leaving, as well.
This kind of stuff can be really hard if you have a grumpy PO to deal with, and if you've had bad experiences with them in the past....but a good relationship is hard to beat. My clerks go the extra mile for me, regularly making recommendatinos and offering help, etc. Try to pick one thing (or come up with something that works for you) and give it a shot next time you go in! Even if it's just a thankyou card for them to post on the breakroom bulletin board.
(I'm considering asking the supervisor there if I can have a table there some Saturday to have customers sign cards...another way to build a bridge so they know what I'm doing and for whom!)
Helping our heroes keep in touch with home.....
Cards for Heroes