Hi Babs,
Here are some steps that I have used to make the cool ties.
100% cotton, neutral tan, beige or similar color fabric. I have heard of people making them out of muslin. Pre-wash and do not use fabric softener.
If the cool tie was slimy, it could have had too many of the crystals or it could be that the weave was too loose. In a 1-1/2 in wide tie you would use no more than one teaspoon of the crystals in a 7-8" section times two sections.
When you take the cool tie out of the water, you should distribute the crystals along the length of the pocket and gently remove the excess water, don't wring or squeeze.
I have been using one in the last month or so and I can say that it does help me to keep cool. It is only in the high 90s-low 100s, and maybe that has something to do with it versus the 120 plus temperature. Mine has not dried out until the next day- day and a half inside the house. When it doesn't feel cool enough for me, even though the crystals are still plumped, I just run it under the cold water and then it is good to go.
I really think it may depend on the instructions given with the tie and any previous experience by the user as far as liking the tie. They can put them in the refrigerator after they are hydrated and they will stay cooler longer. They should not be placed in a freezer. In winter they can put them in the microwave after hydrated to keep warm. I have read that they retain the heat longer than they provide cooling. Not sure of the timing. I think the information is on the Watersorb site.
My suggestion would be to send clear directions for them. For some, this is the first deployment and they may not have seen them before this.
If you want to see a video of some construction techniques, let me know and I will find the link.
Vicki